Return and Refund Policy
Return & Refund Policy
At Earthly Comforts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. We offer a straightforward 30-day return policy to ensure you can shop with confidence.
30-Day Returns
You may request a return within 30 days of receiving your order. To be eligible for a refund, returned items must be:
- Unused and in their original condition
- Returned with the original packaging, accessories, and any included documentation
- Free from damage caused by misuse or improper handling
Returns requested after the 30-day period may only be accepted at our discretion.
How to Return an Item
To start a return, please follow these steps:
- Contact our customer support team at support@earthlycomforts.co.uk with your order number and the reason for your return.
- Our team will provide return instructions and the appropriate return address.
- Carefully package the item in its original packaging.
- Return the parcel using a tracked delivery service. We recommend retaining your proof of postage until your return has been processed.
Unless the return is due to our error or a faulty product, customers are responsible for return shipping costs.
Refund Process
Once your returned item has been received and inspected, we aim to process your refund within 7 business days.
If your return is approved:
- A confirmation email will be sent to you.
- Your refund will be issued to your original payment method.
- Depending on your bank or card provider, funds typically appear within 3–5 business days after the refund has been processed.
If you have not received your refund within 15 business days after approval, please contact our customer support team and we will be happy to investigate.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is:
- Damaged during transit
- Defective
- Incorrect
- Missing from your order
Please contact us within 48 hours of delivery and include your order number along with clear photographs of the issue. We will review your claim promptly and arrange a suitable resolution, including a replacement or refund where appropriate.
Exchanges
If you would like to exchange an item, the quickest option is to return the original item (subject to approval) and place a new order for the replacement product.
Return Shipping
Customers are responsible for return shipping costs unless:
- The incorrect item was delivered.
- The product arrived damaged or defective.
- The return is due to an error on our part.
In these cases, Earthly Comforts will cover the reasonable return shipping costs.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
Earthly Comforts
Business Address:
124 City Road
London EC1V 2NX
United Kingdom
Phone:
020 8977 4833